Refund & Cancellation Policy

1. Commercial Licensing & Manual Payment Verification

At SearchnScore Solutions Pvt. Ltd., we prioritize transparency and high developer standards. MetaForge Pro commercial licenses are provided through a verified manual invoicing and fulfillment workflow:

• Offline Settlement: Payments for MetaForge Pro are invoiced and collected manually via bank transfer, corporate wire, or direct invoicing. There is no automated third-party payment gateway charging credit cards on this site.
• Admin Verification & License Release: Upon confirmation of payment receipt, the system administrator manually releases the authentic commercial license key directly into your Customer Account Portal.
• Pre-Purchase Inquiries: Because payment is settled manually with our sales desk, we encourage developers and agencies to consult our technical team via Contact Us with any pre-sales questions or architecture requirements prior to settling an invoice.

2. Subscription Cancellation Rules

You maintain total control over your recurring subscription at all times:

• Account Cancellation: You may request cancellation of future renewals or account termination at any time by emailing support@metaforgeengine.com or directly from your Customer Account Portal.
• Access Until Cycle Ends: When cancelled, your commercial license key remains fully active with updates and support rights through the conclusion of your current billing period. No future invoices will be issued.
• Zero Vendor Lock-In Protection: Even if a commercial license is discontinued, all custom fields, repeaters, subfield definitions, and theme getters in your WordPress installation remain 100% operational via our included MU-plugin fallback stub. Your client websites will never experience fatal errors or broken templates.

3. Refund Eligibility & Adjustment Guidelines

Refund requests are evaluated fairly by our engineering and billing desk under the following criteria:

• Technical Incompatibility: If you experience an insurmountable conflict with your WordPress environment that our engineering team cannot resolve within 5 business days, you are eligible for a full refund of your manual invoice payment.
• Unreleased or Erroneous Payments: If payment was settled in error or before license release, the entire collected amount will be promptly returned to your originating bank account upon written request.
• Renewal Notice: Because renewals are invoiced manually, you will receive an advance invoice notification prior to each term, allowing you to decline renewal before any payment is transferred.

4. How to Request a Refund or Adjustment

To request a refund or invoice adjustment:

1. Send an email to support@metaforgeengine.com or create a ticket at our Customer Support Desk.
2. Include your registered customer email and your MetaForge invoice number (e.g., INV-2026-XXXX).
3. Provide your bank or wire settlement details for direct refund remittance.

5. Refund Settlement Timeline

Once approved by our billing desk, manual refunds are dispatched via wire or direct bank transfer within 3 to 5 business days. A confirmation receipt with the bank transaction reference number will be sent to your registered email address.

6. Billing & Corporate Contact